Shipping Policy
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Processing Time: All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or holidays.
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Delivery Times: Standard US shipping takes 2–5 business days after order dispatch.
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Shipping Rates: Free standard US shipping on all orders over $55. For orders under $55, flat-rate shipping is calculated at checkout.
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Tracking: Once your order ships, you will automatically receive a tracking email to monitor your package in real time.
Returns & Exchanges
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14-Day Return Window: We accept returns on unused, unopened products in their original packaging within 14 days of delivery.
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How to Return: To initiate a return, please contact us at support@soraskins.com with your order number.
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Refunds: Once your return is received and inspected, your refund will be processed back to your original payment method within 5–7 business days.
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Hygiene & Safety: Due to health and cosmetic safety standards, we only accept returns on unopened, unused items in their original sealed packaging. Opened or used products cannot be returned.