Frequently Asked Questions
PRODUCTS & FORMULAS
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Is Sora Skins suitable for sensitive skin?
Yes. Our formulas are dermatologist-tested, certified organic, and created under strict European safety standards to nourish even the most sensitive skin types.
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Are your products vegan and cruelty-free?
100%. We never test on animals, and our entire lineup is free from sulfates, parabens, microplastics, and synthetic fragrances.
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Where are the products made?
All products are formulated and manufactured in Europe, adhering to high-tier global cosmetic standards.
SHIPPING & DELIVERY
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How long does shipping take?
Standard US shipping takes 2–5 business days after your order is dispatched. Orders are processed within 1–2 business days.
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How much is shipping?
We offer Free Standard US Shipping on all orders over $55. For orders under $55, a flat-rate shipping fee is applied at checkout.
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Where can I find my tracking number?
As soon as your order ships, an automated shipping confirmation email with your direct tracking link will be sent to your inbox. You can also view live tracking by logging into your Sora Skins account.
RETURNS & ORDERS
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Can I return a product if I've opened it?
Due to strict hygiene and cosmetic safety standards, opened or used products cannot be returned or refunded. We only accept returns on unopened, unused items in their original sealed packaging within 30 days of delivery.
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How do I cancel or modify my order?
Because orders enter processing quickly, address changes or cancellations can only be made within 1 hour of placing your order. Contact support@soraskins.com immediately for assistance.